We make our products with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.
Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 30 days of purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue.
Since, the product has it’s own demo, documentation, video instructions etc, we strongly recommend you to explore those resources precisely to evaluate the product feasibility, support terms, updates, licencing scopes, etc. Please feel free to hit Presale Enquiry, so that you will feel confident before purchasing it.
Before you ask for a refund
If you have purchased out product and you are experiencing a technical issue with the item we recommend that you contact our support team. A team member will follow up with you, typically within 24 hours. We answer each and every email sent to us, so if you don’t hear from us, please check your email’s spam/junk folder or try submitting your message again via our support ticket.
Before submitting the refund request, you must do the following:
- Read the extensive documentation for the theme you have purchased.
- Open a new support ticket with our support staff if you are still experiencing problems.
Conditions for a refund for a new purchase:
Here are the situations in which we give a refund on any WordPress products and related services you have purchased.
* Item is “not as described”
If our product is “not as described” and it is materially different from the item description or preview you will be entitled to a refund.
* Item doesn’t work the way it should
If our product doesn’t work the way it should and can’t easily be fixed you are entitled to a refund. This includes situations where the product has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the issues can be fixed, then our support staff will fix and update the item otherwise you are entitled to a refund of that product.
* Item has a security vulnerability
If our product contains a security vulnerability and can’t easily be fixed you are entitled to a refund.
* Items that have not been downloaded
If you have not downloaded a purchased product within 3 months from the date of purchase, you may be eligible for refund. You will be required to provide us the purchase code in order to verify your claim that you have not downloaded an item. Although we think 3 months is a reasonable time, depending on where you are located, you might have a longer period to claim a refund if you have purchased for personal use and haven’t downloaded the item.
* Refund may not be given
If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:
- You don’t want it after you’ve downloaded it.
- The item did not meet your expectations.
- You simply change your mind.
- You bought an item by mistake.
- You do not have sufficient expertise to use the item or
- You ask for goodwill