Terms of Service

We provide website and software services to you subject to the following Terms and Conditions (“T&C”), which may be updated from time to time without notice. You can review the most current version of the T&C any time on this page. By purchasing or using one of our products, you confirm that you have read, understood and agree to the T&C described below.

Pre-sale Inquiry

Since, the product has it’s own demo, documentation, video instructions etc, we strongly recommend you to explore those resources precisely to evaluate the product feasibility, support terms, updates, licencing scopes, etc. Please feel free to contact us, so that you will feel confident before purchasing it.

Product Licensing & Usage

All of our WordPress themes and plugins are licensed under the GNU General Public License v2.0. Our themes may be used by our users on as many websites as they like.

Browser Compatibility

Our products support all modern web browsers including (but not limited to) Firefox, Safari, Chrome (all on PC & Mac) & Internet Explorer 10 & 11, Edge.

Product Updates

Product updates are available to customers who have made an individual product purchase and whose product license is still active. They are also available for all the themes accessible by our Developer or Lifetime members while their product is still active.

All themes and plugins are designed to be compatible with the latest available version of WordPress, but we cannot guarantee that older themes will run with future versions of WordPress. We may retire older themes if we feel they are no longer representative of our offering.

Definitions

The term ‘lifetime’ in the context of our plans means lifetime of the product. We reserve the right to discontinue a product at anytime and for any reason.

User/Product Support

The support is about helping you to install, configure and tweak the products, and make small modifications to them better suited to your needs. It is not about making heavy customizations or creating additional features.

Additionally, we don’t offer support for WordPress itself, nor do we provide support for any third-party plugins you might choose to use with your theme. You should NOT expect customization for functionality not already provided within your theme. Product Support is provided via support forum, customization contact form and direct email. We do not give any support via comments, Twitter, Facebook, phone call, Skype or any other means. This is the most efficient way to have all support questions at one place which makes it easier for us to keep track of all your questions. We will check the support forums usually every workday (Monday through Friday), and sometimes on weekends. But please do not expect to get a reply on Saturday and Sunday. We will get back to you from few minutes to 24 hours time (working days).

Ownership

You may not claim intellectual or exclusive ownership to any of our products, modified or unmodified. All products are property of Code Manas. Our products are provided “as is” without warranty of any kind, either expressed or implied. In no event shall our juridical person be liable for any damages including, but not limited to, direct, indirect, special, incidental or consequential damages or other losses arising out of the use of or inability to use our products.

Third Party Links

We may link to third party websites from our own website. We have no control over, and are not responsible for, these third party websites or their use of your personal information. We do not endorse, recommend or vouch for the security of such websites. We recommend that you review their terms of service and privacy policies before accessing and using the third party site.

Photos Copyright Info

When viewing the theme demos you will see several photographic images used. These photos serve as example images only and are not included in the download. Our themes do not come packaged with any copyrighted photography. The photos used in the demos are purely for demonstration purposes, and are used to give the visitor a functional preview of what the theme will look like once content has been added. You are responsible for adding your own thumbnail images.

Warranty

Code Manas does not provide any warranty or guarantee on these themes and plugins in any manner. We cannot guarantee they will function with all 3rd party components, plugins or web browsers. Browser compatibility should be tested against the demonstration templates on the demo server. Please ensure that the browsers you use will work with the products as we can not guarantee that our products will work with all browser combinations. Also we reserve the right to reject support requests for problems that occur after product files have been modified or third party plugins have been installed.

While purchasing our products with Paddle payment method from the checkout page, the order process will be conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refund Policy

We make our products with extreme care and launch them only after thorough-repeated testing, so we strongly believe that our products will work without any issue. If you find any issue, we are available to help you solve the issue resulting from any number of reasons.

Since we are offering non-tangible irrevocable, digital goods we issue refunds case by case basis only. Refund has to be processed within 30 days of purchase order. Our sales and support will try to solve your issues and if you are not satisfied then we will refund issue. Also, check at the bottom of this page for 3rd party plugin information.

Since, the product has it’s own demo, documentation, video instructions etc, we strongly recommend you to explore those resources precisely to evaluate the product feasibility, support terms, updates, licencing scopes, etc. Please feel free to hit Presale Enquiry, so that you will feel confident before purchasing it.

Before you ask for a refund

If you have purchased out product and you are experiencing a technical issue with the item we recommend that you contact our support team. A team member will follow up with you, typically within 24 hours. We answer each and every email sent to us, so if you don’t hear from us, please check your email’s spam/junk folder or try submitting your message again via our support ticket.

Before submitting the refund request, you must do the following:

  • Read the extensive documentation for the theme you have purchased.
  • Open a new support ticket with our support staff if you are still experiencing problems.

Conditions for a refund for a new purchase:

Here are the situations in which we give a refund on any WordPress products and related services you have purchased.

* Item is “not as described”

If our product is “not as described” and it is materially different from the item description or preview you will be entitled to a refund.

* Item doesn’t work the way it should

If our product doesn’t work the way it should and can’t easily be fixed you are entitled to a refund. This includes situations where the product has a problem that would have stopped you from buying it if you’d known about the problem in the first place. If the issues can be fixed, then our support staff will fix and update the item otherwise you are entitled to a refund of that product.

* Item has a security vulnerability

If our product contains a security vulnerability and can’t easily be fixed you are entitled to a refund.

Refund may not be given

If the item is materially similar to the description and preview and works the way it should, there is generally no obligation to provide a refund in situations like the following:

  • You don’t want it after you’ve downloaded it.
  • The item did not meet your expectations.
  • You simply change your mind.
  • You bought an item by mistake.
  • You do not have sufficient expertise to use the item or
  • You ask for goodwill

3rd Party Refunds

Our plugins might use 3rd Party plugins such as WooCommerce or WooCommerce Bookings. We do not provide support or refunds on 3rd party plugins. Please contact related 3rd party plugin for the refund or support issues.